Warranty
Buy with Confidence
Every device purchased from Backed Buy is backed by our FREE 12-Month Warranty, giving you complete peace of mind from the day your order is delivered.
Our devices are thoroughly tested, professionally refurbished and quality checked before dispatch. In the unlikely event that your device develops a fault covered by our warranty, we’ll repair or replace it as quickly as possible.
What's Covered
Our 12-month warranty covers manufacturing defects and hardware faults that occur under normal use, including:
- Power or charging faults
- Display faults (not caused by accidental damage)
- Camera or speaker defects
- Microphone issues
- Battery faults resulting from a manufacturing defect
- Buttons, ports and internal hardware failures
- Software issues caused by the installed operating system (where applicable)
If the device cannot be repaired, we’ll provide a replacement of equal specification or offer a refund where appropriate.
What's Not Covered
Our warranty does not cover:
- Accidental damage, including drops, cracked screens or impact damage
- Liquid or water damage
- Damage caused by misuse, neglect or improper handling
- Unauthorised repairs or modifications
How to Make a Warranty Claim
If you believe your device has developed a fault:
- Contact our support team with your order number.
- Describe the issue and provide photos or videos if requested.
- Our team will carry out initial troubleshooting.
- If required, we’ll arrange the return of your device for inspection.
- Once received, we’ll inspect the device and repair or replace it if the fault is covered.
Please note: Back up your data and remove all personal information before returning your device. Backed Buy cannot be held responsible for any data loss during the repair process.
Repair & Replacement
Our goal is to resolve all valid warranty claims within 3 working days of receiving the device for inspection.
Depending on the issue, we may:
- Repair the device
- Replace the device with an equivalent model
- Offer a refund if a repair or replacement is not possible
Need Help?
If you have any questions about your warranty or need to make a claim, our support team is here to help.
Email: help@backedbuy.com
